Receipt of unwanted messages from us
Certain filtering methods may not work. Because of this, each message may have to be treated individually. You are responsible for ensuring that the email messages you send using our systems do not generate a number of spam complaints. If considered to be spam, please contact us using the details below and the matter will be investigated.
Problems with spam filtering
Occasional instances may occur where messages defined as “Spam”, or not in compliance with our anti-spam policy are sent. Also from time to time, legitimate messages will be filtered-out by our systems.No system has a complete solution to the spam problem. If such an instance were to occur, be advised to bring it to the attention of the message recipient by another means.
You can reduce the risk of a message being caught by the spam filters by:
(a) sending the message in plain text (instead of, or in addition to, HTML);
(b) removing any message attachments;
(c) avoiding the terminology and text styling typically used by spammers;
(d) ensuring that your messages are scanned for malware before dispatch.
We are committed to ensuring that you do not receive unwanted e-mails from us. Should you have any questions about our spam management strategies, please contact us at firstname.lastname@example.org